FAQ: purchase not showing
Open Loot and use "Restore Purchases" from settings. Make sure you are signed in with the same Apple ID used for purchase.
Support
We're here to help with billing, portfolios, and app issues.
Contact us
Send us your question and we'll help you troubleshoot as quickly as possible.
yigiterdev@gmail.comBefore contacting support
- Your device model and iOS version
- Your Loot app version
- A short description of the issue and expected behavior
- Screenshots or screen recordings when possible
FAQ: portfolio value looks off
Check asset symbols, quantities, and transaction prices. Also verify selected portfolio and display currency.
FAQ: market prices delayed
Some providers update in intervals and can vary by symbol/market. Pull to refresh and retry after a short delay.
Response time
Typical response window is 24-48 hours on business days.
Last updated: February 8, 2026